OUR SERVICES
Frequently Asked Questions
Fees & Insurance
We are a fee-for-service practice, which means that we do not accept insurance. If you have a health benefits policy that provides mental health coverage, you may be entitled to insurance reimbursement for any provided professional services. We will generate and provide you with an itemized invoice, or "superbill," to submit to your insurance company if you choose.
If you would like to check whether your insurance covers our services, you can contact your insurance provider directly. The billing codes most frequently used for our services are: 90792, 99214, 90833, 90836.
Practice Information
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Medications and Prescription Refills
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Cancellation Policy
Our practice maintains a strict 2 business day cancellation policy, whereby patients are charged 50% of the scheduled fee if appointments are not canceled 2 business days prior to the scheduled appointment. Weekends and Holidays are considered non-business days.
Telemedicine
We use secure, HIPAA-compliant live videoconferencing software to deliver personalized treatment to you. At the time of the appointment, you must be located in a state in which your provider is licensed.
Dr. Fontenelle-Gilmer is licensed in several states across the country. Including California, Utah, Idaho, Washington and Texas
Cognitive Assessments by Creyos
How long will the assessment take?
Assessments can vary in length depending on the number of tasks your practitioner has chosen. A four-task assessment will take roughly 15 minutes, while a full 12-task assessment may take approximately 40 minutes. You can view the approximate length of the assessment on the first page of your assessment.
How will my practitioner use the results?
Creyos Health is used in a variety of different ways, ranging from annual monitoring of your cognition to evaluating recovery from injury to validating treatment plans or interventions designed to improve your brain health. We encourage you to speak with your healthcare practitioner to learn more.
I could not complete my assessment due to an interruption or technical issue- what should I do?
If you’re interrupted or experience a technical issue during the assessment, contact your healthcare practitioner and describe the situation, as well as the task you were on, so that results for that specific task can be interpreted appropriately. If you experience a technical issue that prevents you from accessing the assessment, let your practitioner know the operating system and browser you are using.
I feel like I did not do well on my assessment- should I be concerned?
You should not be concerned if you feel you did not do your best - there is no such thing as “best” for this type of assessment. The tasks are designed to be challenging and to assess your limits by getting increasingly difficult as you answer questions correctly. Please be aware that this is only a snapshot of your cognition at the moment you are completing the assessment and that cognitive performance tends to fluctuate naturally from day to day depending on many factors (like your sleep quality, stress level, nutrition, exercise regiments, etc.).
